I played around with the oscommerce plugin for ordering, but it would have been WAY too unwieldy for the customers, not to mention a royal pain for me to edit and get just right, so I deleted it. I replaced it with a simple order form that sends us email so we can get the work scheduled then confirm the appointment times with either a phone call or an email. People are getting way too busy to be on the phone for long, and doing it this way allows the very busy property managers (is there any other kind? Nope.) to do it all via the web page form and email. Yeah, it’s more convenient.
The only question now is will the form be used much. For decades the managers and maintenance supervisors have used the phone almost exclusively, though we are seeing a rise in emails from commercial accounts a very few apartment communities. The option is, and always will be, there for the clients to call in their orders, fax in their orders, or email their orders. This is just another option for when it might be more convenient to just open a webpage and type in the information.