Spotter’s Journal

Carpet Stain Removal – Wax

Here is a pretty cool do-it-yourself  tip.

How to remove wax from carpeting.

You Will Need

  • Butter knife or any knife with a dull blade
  • Vacuum with hose attachment or hand-held vacuum
  • Clean white cloth, white paper towels, or brown paper bags
  • Iron
  • Rubbing Alcohol
  • Spray bottle with water
  • Sponge
  • Heavy weight

How to Remove the Stain

  1. Gently scrape hardened wax with butter knife to remove as much as possible. If wax is still soft, rub with ice cube to harden and then scrape away.
  2. Vacuum away any small bits of wax that you have scraped off.
  3. Preheat iron to lowest setting with NO STEAM.
  4. Place white cloth/paper towel/brown paper bag over the wax. Be sure not to use brown paper bags with words printed on them as they will transfer to your carpet leaving you with another, more difficult stain to remove.
  5. Gently press the tip of the warm iron over the waxy area until it melts and adheres to the cloth/towel/bag. Keep the iron moving in circular motions to keep from scorching the area.
  6. When the wax has been absorbed, lift the cloth/towel/bag from the carpet.
  7. Repeat as necessary, with a clean cloth each time, until no wax remains.
  8. If dye from the candle remains in your carpet, you will need to tackle that stain next.
  9. Place a small amount of rubbing alcohol on the spot. Be careful not to allow the alcohol to absorb deeply into the carpet as it can loosen the glue that holds the fibers in place.
  10. Blot with a clean white cloth to remove. Repeat until the dye no longer appears on your carpet or shows on the cloth when blotted.
  11. Sponge with water to rinse the area.
  12. Blot again until dry.
  13. Cover stain with clean cloth or stack of paper towels and put heavy weight on top (heavy books, etc.)
  14. Leave set for several hours or overnight to absorb any remaining liquid.
  15. Remove weights and towels and let area dry thoroughly.
  16. Vacuum to return fibers to normal texture.

Additional Tips and Ideas

  • Be careful not to let the iron touch the carpet as it may scorch the fibers.
  • If wax residue still remains, use a dab of dry-cleaning solvent and blot to remove. Be careful to use only a small amount so it does not damage the carpet backing.
  • Prevent more wax spills by buying quality candles. Petroleum candles tend to drop more and contain dyes that are difficult to remove.
  • Oriental rugs should be cleaned with caution. If your rug is an antique, silk, or part silk, contact a professional to remove the stain.

Recommendations – 1 For Us & 1 From Us…

We would like to give a HUGE thank you to Mr. Garen Haddad, president of Gateway Group Personnel, for the awesome recommendation he sent us this morning.  We performed some cleaning service for him at his office Friday.

A little about Mr. Haddad’s company: Gateway Group

Also, we’ve updated our website, yet again, by adding a page about our “charity of choice” – CASA of Memphis.  While there are many awesome charities out there that need help and support, I’ve always felt that building better communities starts with the most disadvantaged youth among us.  You can’t get much more disadvantaged than being a foster child and being the victim of abuse and/or neglect.  Helping give these children a voice within the juvenile system, and helping them see that they are worthwhile human beings who, regardless of their current sad situations, do have a hopeful future filled with love and care.  Please check out “Our Charity” and if you can find it in your heart to give a little or give a lot, I strongly urge you to please do what you can.

Our Charity: CASA of Memphis


Thank you!


Lots of Work

Bob put in a lot of work on this, and I appreciate it, hope others find some helpful information here.

SEO Work is done…for now.

I finally got the seo work done on the website.  I’m fairly sure I’m going to have to mess with it every week or two after I see how what I’ve already done ends up working.  I guess I should know that in a month or two, so for now I think I’m probably done with SEO work for a while.

I was also able to get the live client services chat plugin installed…finally.  Now to get everyone here (myself included) to make it a habit of logging into the admin site and keeping it open all day so we’re actually available to answer questions when someone goes to the website.

Probably need to spend the vast majority of my time right now working on promoting the website and the Facebook pay, eh?

Speaking of which, if you haven’t done so already, click on the Facebook icon at the top of the page and “LIKE” us.  ;-)

Take care!

This is a TON of work..

…especially for a non-coding person like me.  I’ve got the framework set up for online ordering for the apartment division services.  I’m afraid that there is no way to have 2 different shopping areas so I’m going to have to have one e-commerce area that has a category for apartments and a category for residential services.  There is a fairly large problem with that, though.

There are a lot of people who do not understand why we charge so much less for apartment services than residential services.  For example, to provide a standard steam cleaning in a 2 bedroom apartment we charge $45, but for the same amount of carpet in a residential environment (approximately 640 square feet) the price would be $192.

A simple explanation as to why this is the case:

1) The cost to acquire a new client, whether it’s an apartment community or a home-owner, is approximately the same.

2) The cost of chemicals and equipment to provide the service is approximately the same.

3) The cost of labor is substantially higher for the residential home because of the necessity of communication before, during, and after the cleaning.  There is a higher standard of care in this market segment.

4) A homeowner will utilize our services an average of once every 15 months over a 6 year period, or 4.8 times for a total revenue of $921.

5) An apartment community with 200 units will have us clean approximately 8 apartments each month and need an average of $60 in additional services for each apartment: approximately $60,500 over the same 6 year time frame.

The result:  We are able to, because of the revenue and workload expectations that allow us to maintain a staff of trained technicians, provide apartment communities with a substantially reduced pricing structure.

Just a couple of the many facets of business that occasionally require an explanation because we do get asked why we charge different amounts for the same service every once in a while – quantity discounts and economies of scale.

Website Back Up – Whew

As you can probably tell, I was able to get the website repaired, after fretting for hours and trying to get help from our hosting company.  Apparently I didn’t actually “delete” everything, instead I just “trashed” the pages.  All I had to do was find the trash bin in the program, remove them from the trash, then republish and organize the pages.  How did I learn this?

Special thanks to the WordPress Memphis folks, especially Otto, who I did end up buying a beer for.  If you use WordPress I can’t recommend highly enough both the group and Otto when it comes to resources that will help you get it all figured out.


Uh – Oh!

Ladies and gentlemen, the fella who designed the webpage responded to an email of mine asking for a little guidance and said he no longer supported websites.  After reading that I made the mistake of deleting him as an administrator.  Unfortunately, without thinking, I selected the “delete all posts” he made as well because I thought it meant POSTS, as in blog posts, which he never made.  I selected it just in case he had done some testing with posts but never published it so that it would just clear it out of the system.  What happened was that I deleted EVERY WEBPAGE he had designed for the site, which was everything except this blog page.

I feel like a total moron.  So, not only did I delete the entire website, I did so in a way that looks like it is entirely non-reversible.  Talk about a steep (and expensive) learning curve.

1st Blog Post…EVER!

This week has been fantastic.  We have finally found the time to start to really work on learning how to manipulate our website.  There are so many things needed to increase the functionality, ease of use, and ease of management so you can get the most up to date information on what offers we have, and get assistance FAST through the website.  It’s going to take a little while to get everything just perfect, and we know there’s a long road ahead of us, but in the end the website will be one awesome hub for you, our valued client and partners in business.

Hey, if you have anything you would like to see us add to our website that would help make your life any easier, whether it’s scheduling related, invoice related, education related, or customer service related, PLEASE let us know and we will do what we can to make sure that your experience is as easy and efficient as possible.

Until next time (hopefully soon),

Live long and prosper.