Category:

Carpet Cleaning

Carpet Stain Removal – Wax

http://pcsofmemphis.com/carpet-stain-removal/

Here is a pretty cool do-it-yourself  tip.

How to remove wax from carpeting.

You Will Need

  • Butter knife or any knife with a dull blade
  • Vacuum with hose attachment or hand-held vacuum
  • Clean white cloth, white paper towels, or brown paper bags
  • Iron
  • Rubbing Alcohol
  • Spray bottle with water
  • Sponge
  • Heavy weight

How to Remove the Stain

  1. Gently scrape hardened wax with butter knife to remove as much as possible. If wax is still soft, rub with ice cube to harden and then scrape away.
  2. Vacuum away any small bits of wax that you have scraped off.
  3. Preheat iron to lowest setting with NO STEAM.
  4. Place white cloth/paper towel/brown paper bag over the wax. Be sure not to use brown paper bags with words printed on them as they will transfer to your carpet leaving you with another, more difficult stain to remove.
  5. Gently press the tip of the warm iron over the waxy area until it melts and adheres to the cloth/towel/bag. Keep the iron moving in circular motions to keep from scorching the area.
  6. When the wax has been absorbed, lift the cloth/towel/bag from the carpet.
  7. Repeat as necessary, with a clean cloth each time, until no wax remains.
  8. If dye from the candle remains in your carpet, you will need to tackle that stain next.
  9. Place a small amount of rubbing alcohol on the spot. Be careful not to allow the alcohol to absorb deeply into the carpet as it can loosen the glue that holds the fibers in place.
  10. Blot with a clean white cloth to remove. Repeat until the dye no longer appears on your carpet or shows on the cloth when blotted.
  11. Sponge with water to rinse the area.
  12. Blot again until dry.
  13. Cover stain with clean cloth or stack of paper towels and put heavy weight on top (heavy books, etc.)
  14. Leave set for several hours or overnight to absorb any remaining liquid.
  15. Remove weights and towels and let area dry thoroughly.
  16. Vacuum to return fibers to normal texture.

Additional Tips and Ideas

  • Be careful not to let the iron touch the carpet as it may scorch the fibers.
  • If wax residue still remains, use a dab of dry-cleaning solvent and blot to remove. Be careful to use only a small amount so it does not damage the carpet backing.
  • Prevent more wax spills by buying quality candles. Petroleum candles tend to drop more and contain dyes that are difficult to remove.
  • Oriental rugs should be cleaned with caution. If your rug is an antique, silk, or part silk, contact a professional to remove the stain.

“Nasty” 15 Year Old Carpet : 2 Bachelors & A Dog – Yeah…We Can Clean That!

http://pcsofmemphis.com/carpet-cleaning-15-year-bachelor-pad-shared-with-roomie-mans-best-friend/

“I have 15 year old carpet which has lived under two bachelors and a dog. It was nasty and I almost gave up and replaced it. After your cleaning the carpet looks fantastic! I’m amazed at how it looks. It certainly doesn’t look like 15 year old carpet and I have to look real hard to see a shadow of some of the really stubborn stains. This will definitely help my house sell. Thank you!”

- Keith Jones

I’ll post some of the before and after pics when they finally hit my inbox.

Another Letter of Recommendation…We LOVE ‘Em!

http://pcsofmemphis.com/another-letter-of-recommendation-we-love-em/

Today we got another testimonial letter, and it’s as great as the one we got from Stoneridge Apartments.  This one came from Ms. Trina Miller at The Landings Apartments.  Ms. Miller – THANK YOU VERY MUCH

Click on the picture and you can see the whole letter!  It’s AWESOME!  If you’re a customer of ours, you can submit your letters of recommendation directly from our “Submit Testimonials” page.

Thank you, Ms. Miller, for such kind words.

Apartments: Observations & Tips On Vendor Relations

http://pcsofmemphis.com/apartments-observations-tips-on-vendor-relations/

For the multifamily housing market (apartments) there are a lot of considerations that need to be taken into account with carpeting, specifically. Especially when it comes to replacement or restoration.
1st – Because property managers need to deal with drywall and paint issues, fixtures, cabinets, appliances, and so many other things, it is difficult to become as knowledgeable about a given trade as a high quality vendor.
2nd – Because of #1, a property manager needs to do some serious research into the vendors hired to make sure they are, in fact, a knowledgeable vendor.
3rd – Is the focus on cash flow for the property owners, or is the focus on asset development for a future sale? If the first, then restoration is probably worth serious consideration at 30-50% of replacement costs. If the latter, then new carpet which can be depreciated over a nominal life of 3-7 years depending on the class of the property and historical trends at the property may be the best choice even if the carpet looks good (assuming it has already been depreciated out).

In a thread on this topic on another website, someone suggest that if property managers want to learn about customer service, check out the Ritz-Carlton. Unfortunately, investment properties with a primary focus of earning profits is not likely to (and probably shouldn’t) look for the equivalent when it comes to service providers. Why not? Because that level of service comes with a price. Granted the quality is great and the experience is great, but a management company running a portfolio of properties looking to put some managers up for a 2 day training session in Memphis is probably not going to put everyone up in the Peabody for a couple of reasons. Business lodging is expected, not luxury lodging, in the same way that most business class passengers aren’t carted around the country with 1st class air fair, but instead fly business class. It’s a waste of money for what they’re trying to do. Keep things efficient, cost effective, and either meet or, in some few cases with some restrictions, exceed expectations.

Find the expert, listen to them, when something seems ridiculous in terms of price, ask them and if you don’t believe them, you hired the wrong company. If you understand everything just as well as the contractor you’ve hired and you don’t have a background in the field, then you’ve probably hired a contractor with little more experience than you have in the field. Look around, but understand that just because something has the appearance of being a commodity, like oranges or beef, some segments of the market are worth more than others (when you can compare two samples side by side). Even commodities of the same type can and will vary in value.

Always compare the benefits. Everything in the multifamily housing/investment property world has to be put through at least a rudimentary cost vs. benefit analysis. Keep a trusted vendor in the loop and make sure they know where you’re trying to go, how you would like to get there, and use them as a consultant.

Three Tips For Property Managers:

1 – Get them on the same page. They need to know what your specific requirements and desires are when it comes to their level of service. Every property and property manager will be a little different and you can’t expect that your property needs the same level of service as the Ritz-Carlton does, or the same level of service requested by the low-end “slum-lord” type of rental unit.

2 – Make sure that the vendor will document their particular processes/procedures for addressing your specific needs and requirements. If you need to be notified that a given apartment will need $X in services to get rentable based on the vendor’s pricing structure, so you can re-evaluate, they have to know that. When you say, “do whatever it takes,” they might take you at your word and if they do, it really is YOUR fault that you told them to go all-out, so don’t be upset at their bill.

3 – Deal with all the problems you know could come up (because they likely have in the past) on the front end, and in writing. The company that will put it ALL in writing will cost you more $, but they’ll save you time and headaches in the long run. This can only be done through serious, mutually beneficial negotiation on the front end.

By the way, Professional Carpet Systems of Memphis WILL work with you to customize just the right plan for your property/properties, and PUT IT IN WRITING.

Just my 2 cents after spending over 25 years serving the multifamily market as a carpet cleaning and restoration contractor.

Demonstrate – Demonstrate – Demonstrate! Did I mention demonstrate?

http://pcsofmemphis.com/demonstrate/

Okay, it seems like every time we are allowed to perform a demonstration cleaning for a prospective client, we get hired.  Now to formulate a plan that can get us the opportunity to demonstrate our carpet cleaning quality more often.  Two to four demonstrations per week just isn’t nearly enough.

Here’s a picture of our most recent demonstration cleaning done at Performance Toyota from last Friday.  They hired us and loved the work.

Performance Toyota Deomonstration of Carpet Cleaning

Performance Toyota Demo: Yeah, they hired us…they loved the work!

And…the finished Product

Performance Toyota Deomonstration of Carpet Cleaning

Performance Toyota Demo: Yeah, they hired us…they loved the work!

Technology, Marketing, and Creating a Buzz Without Hyperbole – How is it done?

http://pcsofmemphis.com/no-hyperbole-allowed/

It looks like I didn’t set up the Google+ page right the first time.  I created a “business” gmail account and apparently treated that as if it were a G+ business page.  OOPS!

I should have just left that account alone and created a Google+ business page from there instead, or just used my original, personal gmail account.  Anyway, I’m still trying to get it all figured out.

I’m starting to get the hang of working with our carpet cleaning and restoration website.  I’m also doing pretty good at maintaining the facebook company page, but that can probably be attributed to the fact that I’m a facebook junkie anyway.

The Spotterdog linkedin page is a little more cumbersome as far as navigation goes, but I’m beginning to think it’s just that linkedin isn’t really designed for promotions, blogging, company updates, etc, in the same way some other social media platforms are.  If I’m wrong about that I’m sure I’ll figure it out sooner or later.

The twitter account for Professional Carpet Systems will probably not see a whole lot of use.  I can’t really see how I can leverage the power of 140 characters in any way that I, if I were a follower, would actually care about.  Maybe it’s lack of imagination on my part or a particular cynicism I have, and a bias against traditional “marketing strategies.”

Marketing…I have a bit of a love/hate relationship with it.  I hate *selling*!  I love talking about what we do and how we might be able to help, but that isn’t selling, it isn’t “closing” and it isn’t fast, but even as aggressive as I am when it comes to normal conversation, I don’t like being pushy to get into people’s pockets.  Either there’s an honest need for service that I can help with (Ideally better than our competition, which I think we do) or there isn’t, in which case I’ll see what I can do to find someone who CAN solve the particular problem.

After over 25 years of training, field experience, and experimentation with chemicals, equipment, processes, etc, I’m confident that as far as carpet cleaning and restoration goes, we ARE the best in the area (or at least tied with 2 other companies that are one man operations and HIGH priced compared to us) and have a boutique style operation in a market segment that perceives our services as a commodity.  However, being the best (or tied for it) does not generate calls, does not let people know about us, and that’s where marketing and advertising come into play.  And with a gazillion different companies all trying to generate calls and prospects, and all claiming to be the best, or the cheapest, or the whatever, a successful message that isn’t loaded with hyperbole or rhetoric is hard to come up with.  So, instead of hyperbole, we added services based on customer service areas, like before and after job documentation and address tracking for the multifamily (apartment) market, a 200% guarantee to help with a prospective client’s peace of mind, a 7 day spot and spill warranty…etc.

Unfortunately, just adding those things doesn’t get the phone to ring either.  They need to be communicated, and that communication costs money and goes up against a wall of skepticism because we’re so bombarded with marketing messages 24/7 anyway, and we’ve all become at least a little jaded toward marketing messages…at least that’s my thought.

So, any suggestions on how to cut through the hype with an honest message that will work?  I’m all ears, friends.

Thanks!

Recommendations – 1 For Us & 1 From Us…

http://pcsofmemphis.com/recommendations-1-for-us-1-from-us/

We would like to give a HUGE thank you to Mr. Garen Haddad, president of Gateway Group Personnel, for the awesome recommendation he sent us this morning.  We performed some cleaning service for him at his office Friday.

A little about Mr. Haddad’s company: Gateway Group

Also, we’ve updated our website, yet again, by adding a page about our “charity of choice” – CASA of Memphis.  While there are many awesome charities out there that need help and support, I’ve always felt that building better communities starts with the most disadvantaged youth among us.  You can’t get much more disadvantaged than being a foster child and being the victim of abuse and/or neglect.  Helping give these children a voice within the juvenile system, and helping them see that they are worthwhile human beings who, regardless of their current sad situations, do have a hopeful future filled with love and care.  Please check out “Our Charity” and if you can find it in your heart to give a little or give a lot, I strongly urge you to please do what you can.

Our Charity: CASA of Memphis

 

Thank you!

Bob

Updates to the site – functionality

http://pcsofmemphis.com/updates-to-the-site-functionality/

Customers can now send us their carpet cleaning work by uploading a work order directly into the upload area of the order form.

Customers can also upload video testimonials or testimonials on letterhead directly and get $20 off their next service.

The file size maximum is only 1 meg right now, but I’ll be working on changing that one very soon.

I really hope you find the added functionality useful and a bit of a time saver.  That’s an important part of what we’re trying to do; make things easier.

Feel free to send your comments and suggestions to us because we want to know what you think

Online Ordering Page

Testimonial Page

1st Cleaning Special & Audio/Video Content

http://pcsofmemphis.com/1st-cleaning-special-audiovideo-content/

I got a TON of work done today on the website.  I removed the static image from the front page and replaced it with our television commercial.  I added our radio commercial on a few select pages, as well.  I updated our residential specials page by offering our first special offer for this website.

The TV Commercial:

The Radio Spot:

Our Current Specials Page for discerning home-owners: Click Here!

I LOVE FEEDBACK – so tell me what you think.

Anyway, I think I’m going to take a little break from the PCS/SpotterDog website, and start to work on www.tactsupply.com, it needs a TON OF WORK and I don’t look forward to it.

Have a great evening, folks!

New Order Page for Apartment Properties

http://pcsofmemphis.com/new-order-page-for-apartment-properties/

I played around with the oscommerce plugin for ordering, but it would have been WAY too unwieldy for the customers, not to mention a royal pain for me to edit and get just right, so I deleted it.  I replaced it with a simple order form that sends us email so we can get the work scheduled then confirm the appointment times with either a phone call or an email.  People are getting way too busy to be on the phone for long, and doing it this way allows the very busy property managers (is there any other kind?  Nope.) to do it all via the web page form and email.  Yeah, it’s more convenient.

The only question now is will the form be used much.  For decades the managers and maintenance supervisors have used the phone almost exclusively, though we are seeing a rise in emails from commercial accounts a very few apartment communities.  The option is, and always will be, there for the clients to call in their orders, fax in their orders, or email their orders.  This is just another option for when it might be more convenient to just open a webpage and type in the information.

I like it, but then again I’m biased.  If you haven’t seen it you can take a look at it right here: Apartment Online Ordering Page

 

Tell me what you think